Refund Policy
Refund
If you are eligible for a refund, the refund will be made within 5-10 business days.
POP MART STORE Return Policy
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Defective merchandise may be returned to Pop Mart stores within 15 days of purchase with original receipt. Defective returns will not be accepted for refund/exchange without an original purchase receipt.
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Common product quality defective issues are missing parts, broken parts, scratches, duplicates in a blind box set purchase, product not stable, stains, discoloring, excessive glue. Ask a store manager for further clarifications and questions.
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Customers may return defective products remotely by contacting local stores. Customers will be required to pay the return shipping and customers need to take photos of the product. The number of photos should not be less than 3, and the photos should reflect the overall of the product. If there are any defective parts of the product it should be marked and described in the picture. If you have any questions or concerns about your online order, please reach out to us and we'd be happy to assist you.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.